Jabulani Investment Holdings (Pty) Ltd

Thank you for choosing Jabulani Investment Holdings (Pty) Ltd to experience the best of our helicopter and charter adventures. To ensure every guest enjoys a safe and seamless experience, please familiarize yourself with the terms and conditions applicable to our services.

1. HELICOPTER FLIGHTS

Helicopters are weight-limited, and the following guidelines apply:

1. Robinson R44: Maximum weight per seat is 120 kg and/or an average of 90 kg across the three seats, at the pilot’s discretion.
   b. Airbus H120 / H125 & H130: No maximum per-seat limit applies; however, an average of 90 kg per seat applies, at the pilot’s discretion.
   c. Bell 206 Long Ranger: Maximum weight per seat is 140 kg and/or an average of 75 kg across the three seats, at the pilot’s discretion.

A surcharge may apply if an upgrade to a larger helicopter is required due to weight limitations. Prices for scenic flights are on a per-person basis, with a minimum of two (2) passengers sharing unless an exclusive flight has been booked.
Seating is allocated based on the weight and balance of the helicopter.

FLIGHT PREPARATIONS

• All flights must be prepaid in full prior to departure.
• Jabulani Investment Holdings (Pty) Ltd reserves the right to cancel a flight due to non-payment.
• All flights and/or routes are weather permitting. Flights are based on the route booked, not flight duration.
• A minimum 72-hour advance booking is required for all adventure and wineland experiences.
• Landing permissions and restaurant bookings will be arranged on request but cannot be guaranteed.
• Please review the inclusions and exclusions of each experience; any exclusions are payable directly to third-party suppliers.

CHILD POLICY

• Children 7 years or younger pay 50% when flying with 2 full-paying adults.
• Children 8 years and older pay full adult rates.
• Only one child under 7 per family of four (2 adults + 2 children) qualifies for the discount.
• Additional children under 7 pay the full price.

DEPOSIT / PAYMENT POLICY

• All flights must be prepaid in full before travel. Proof of payment must be sent to:
  📧 info@jabusafrais.co.za
• Groups of 30 or more passengers must pay a 50% deposit upon booking, with the balance due no later than 5 days prior to travel.
• Bookings exceeding R100,000 require full upfront payment.
• Proof of ID is required upon check-in for the credit card holder.
• Prices displayed in foreign currencies (EUR/USD) may vary due to exchange rate fluctuations.
• Rates are subject to change annually on 1 September.

REFUND POLICY

A full refund will be provided if a flight is cancelled by Jabulani Investment Holdings (Pty) Ltd due to bad weather and the client cannot reschedule due to travel commitments.

CANCELLATION POLICY

• 50% of the total cost will be charged if a confirmed booking is cancelled between 7 days and 48 hours prior to departure.
• 100% of the total cost will be charged for cancellations less than 48 hours prior to departure.
• For experiences cancelled within 7 days, any refunds will exclude third-party service fees.

2. PRIVATE CHARTERS AND CRUISES

RATES AND PAYMENT

• Charter fees are in South African Rands (ZAR) and include the use of the vessel, captain, and crew.
• To secure a booking, a 50% non-refundable, non-transferable deposit is required.
• The remaining balance must be paid at least 7 working days prior to departure.
• For bookings made within 7 days of departure, full payment is required immediately.
• Payment details or a secure payment link will be provided at the time of booking.
• Jabulani Investment Holdings (Pty) Ltd reserves the right to cancel bookings for non-payment.

CANCELLATION OF CHARTER

• If Jabulani Investment Holdings (Pty) Ltd cancels the trip, a full refund or rescheduled date will be offered.
• If the client cancels:
  • 50% of the full payment is forfeited.
  • No refunds for cancellations within 7 days of the charter or for no-shows.
• Should regulations (e.g. SAMSA or government restrictions) alter passenger capacity, bookings will be rescheduled, not refunded.

SAFETY

• The captain reserves the right to terminate the charter or remove passengers whose behavior endangers others or the vessel.
• Such actions will be without refund or compensation.

CATERING AND BAR POLICY

• Guests may bring their own catering.
• A fully stocked bar is available on board (subject to availability).
• Guests may bring their own wine or sparkling wine only, with a R100 corkage fee per bottle.
• For other alcohol (spirits, beer, cider, etc.), a R2,000 corkage fee applies and prior notification is required.
• No other beverages (beer, cider, soft drinks, spirits) may be brought on board — these are available for purchase.

INSURANCE AND LIABILITY

• The vessel is insured for fire, marine, and collision risks.
• Jabulani Investment Holdings (Pty) Ltd is not liable for loss, theft, or damage to personal belongings, or for injury or death occurring on or near the vessel.
• Guests participate at their own risk, especially when swimming or using recreational equipment.

FORCE MAJEURE

Jabulani Investment Holdings (Pty) Ltd will not be held responsible for cancellations or interruptions due to force majeure — including acts of God, accidents, natural disasters, industrial action, or unsuitable weather. The captain may cancel or terminate any charter at their discretion for safety reasons.

RIGHT OF ADMISSION

Right of admission is reserved. All guests must hold a valid boarding ticket before boarding.

DAMAGES / BREAKAGES

The main booking contact person is responsible for any damages or losses caused by themselves or their guests. Costs incurred will be charged directly.

ADHERENCE TO DEPARTURE TIMES

• Private Charters: Your time begins at the scheduled departure. Late arrival will shorten your cruise time, as the vessel must return on schedule.
• Scheduled Cruises: Departures occur promptly at the listed time. Late arrivals or no-shows forfeit their booking with no refund.

3. DIGITAL MEDIA & PRIVACY POLICY

PRIVACY STATEMENT

This privacy statement governs how Jabulani Investment Holdings (Pty) Ltd collects, uses, maintains, and discloses personal information of its clients and website visitors, in accordance with applicable privacy laws.

WEB COOKIES

Our website may use cookies to enhance user experience. Users can configure their browsers to refuse cookies; however, this may affect website functionality.

ACCEPTANCE OF TERMS

By using our website or booking any of our services, you acknowledge and accept these Terms and Conditions and our Privacy Policy.
Continued use following any updates to this document signifies your acceptance of those updates.

CONTACTING US

Jabulani Investment Holdings (Pty) Ltd
15 Barry Street
Stellenbosch
7600
South Africa

General/Legal: info@jabusafaris.co.za
Bookings/Payments: info@jabusafrais.co.za